Who we are
Vision
Our vision is to be the premier global travel industry contact center association.
Mission
Our mission is to continue fostering connections throughout the travel industry by:
- Facilitating professional development
- Creating opportunities for mutually beneficial networking and peer relationships
- Building awareness of operating techniques, products, and services that can help your team's contact center thrive
Join us as we pursue this mission and enhance the performance of our contact centers!
The International Association of Reservation Executives (IARE) was founded in 1985 by a group of hotel reservation center managers who wanted to exchange ideas and best practices with their peers. Today, IARE Membership is open to include representatives from call centers across the travel industry. We welcome airlines, car rentals, cruise lines, riverboats, individual hotels, tour operators, visitor bureaus, digital travel sites, destinations, theme parks, and those that serve these industries.
We place a high value on providing meaningful networking opportunities and actionable content. We make sure that IARE events will always be fun, rewarding, and well worth your time and investment.
Our event and thought leadership content are based on the topics that matter most to our members. Examples include:
- Virtual Training, Remote Work Strategies
- Hybrid Team Environments
- Workforce Management
- Incentives
- Contact Center Operations
- Leadership Development
- Digital Transformation
- Gamification
- Employee Engagement & Retention
- Hiring and Recruiting Practices
- Hiring and Recruiting Practices
- Technology Solutions
- Quality Monitoring Practices
- Diversity and Inclusion
- Privacy and Confidentiality
- Future of Contact Centers
- Onboarding Practices
- Communication Channels
- Agent Internal Support
- CX
- Customer Journey
- Knowledge Management
- Company Culture
- Revenue Management
JOIN THESE GLOBAL INDUSTRY LEADERS
BOARD OF DIRECTORS
Michelle Lord
Board President
Accor
Natalie Baumhover
Past President
Hyatt Hotels & Resorts
Scott Wright
Board Member
IGT Solutions
Anita Travis
Vice President
Outrigger Hotels
Megan Becker
Treasurer
Hershey Entertainment & Resorts
Katie Henshaw
Red Roof
Our Members
BOARD AFFILIATES
Board Affiliates offer input and feedback to the Board of Directors and participate in planning and executing IARE in-person and virtual events.
Angela Meyers
Hershey
Kevin Shaughnessy
Kory Laszewski
Telus International
Stephanie Davis
Accor
STAFF
Ronda Trog
Membership Director
MARKETING
Denise Pullen
Brand Ethos
Janaur McCormick
Marketing &
Website Project Manager
Brand Ethos
Denise Pullen - Vice President, Training and Innovation
“The IARE organization means connecting with purpose. During every conference I not only gain more knowledge and inspiration to be the best version of myself, I gain lifelong connections.”
Marquitta Bradley, Inside Sales Manager at Kennedy Space Center Visitor Complex, Cocoa, FL
“IARE always has the best team building activities!”
Holly Zoba, Owner, Influencer Sales Training
Connect with us:
PO Box 13511
Scottsdale AZ 85267
ronda.trog@iare.com
480-463-4796