Resources

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Articles

How Mentor Programs Bridge the Virtual Gap

How Mentor Programs Bridge the Virtual Gap

Many companies struggle to find and retain the talent they need to support their daily operations. While there are a variety of factors that contribute to the high attrition rates, one of the most common challenges that trainers are dealing with is difficulty engaging and supporting employees in a remote environment. However, training departments are developing new strategies to overcome these obstacles. One method that several members of IARE are using to tackle this issue is establishing mentor programs to help bridge the virtual gap.

Innovative Ways to Stay Connected in a Virtual Environment

Innovative Ways to Stay Connected in a Virtual Environment

Many employees who work remotely are experiencing a huge disconnect. Since many people are spending more time at home, it’s becoming harder to stay connected in a virtual environment. Without the physical workplace, there is a lessened sense of community and company identity. People need to feel like they are part of something greater to help dispel loneliness and isolation. Therefore it’s important to use the digital tools at your disposal and find innovative strategies to create a supportive work environment.

Internal Help Desks: When Agents Need to Phone a Friend

Internal Help Desks: When Agents Need to Phone a Friend

The workforce has changed over the last few years, and agents need more support in a virtual environment. Last month, IARE members met to benchmark current strategies and discuss how they leverage their internal help desk to add value in the changing landscape.

Appreciation and Recognition

Appreciation and Recognition

Employee retention rates are influenced by team member recognition, satisfaction, and engagement. Amid the “Great Resignation” (I know, I know, I’m tired of that phrase, too), leaders need to be proactive in ensuring their employees remain engaged and fulfilled. Besides being the correct way to treat team members, appreciation and recognition are increasingly critical in keeping valuable employees on board and not losing them to attractive sign-on bonuses and/or other perks.

Travel Must Go On…and We Want It To!

Travel Must Go On…and We Want It To!

The global pandemic has forever changed the way people communicate, interact, and travel. Even today, Covid-19 continues to influence our daily life and movement. However, we have learned how to adapt so that we can continue to function on both personal and professional levels. We want to keep moving forward, and it seems many travelers feel the same way. Whether for business or leisure, travel must go on…and we want it to! 

Tackling Technical Issues in Virtual Training

Tackling Technical Issues in Virtual Training

One of IARE’s primary goals is to create opportunities for travel contact center leaders and staff to benchmark current strategies and brainstorm new ideas. Following the success of IARE’s last roundtable discussion on virtual training in October, it hosted another one on February 16, 2022, with Megan Becker from Hershey Entertainment & Resorts facilitating the open forum discussion. This time, IARE members discussed the challenges and recurring problems they face with virtual training, technology, and turnover rates.

Key Takeaways from the IARE WFH and Hybrid Leadership Strategy Webinar

Key Takeaways from the IARE WFH and Hybrid Leadership Strategy Webinar

Managing remote agent programs in a virtual or hybrid environment presents many challenges. This past December, several IARE members came together to discuss the greatest obstacles they have dealt with and the best leadership strategies they have found. During a QA session with Vicki Brackett, author and leading expert with more than 20 years of experience managing contact centers and creating virtual training programs, they identified the most successful methods they have employed. In this webinar, she offers several insights into managing remote agent programs, the fallacies to which many contact centers fall victim, and the most effective strategies to overcome them

Webinars

Virtual Training Discussion

Virtual Training Discussion

The workforce has changed over the last few years, and agents need more support in a virtual environment. Last month, IARE members met to benchmark current strategies and discuss how they leverage their internal help desk to add value in the changing landscape.

Road to Recovery Part 2

Road to Recovery Part 2

The workforce has changed over the last few years, and agents need more support in a virtual environment. Last month, IARE members met to benchmark current strategies and discuss how they leverage their internal help desk to add value in the changing landscape.

Internal Care / Agent Help Desk

Internal Care / Agent Help Desk

The workforce has changed over the last few years, and agents need more support in a virtual environment. Last month, IARE members met to benchmark current strategies and discuss how they leverage their internal help desk to add value in the changing landscape.

Tackling Technical Issues in Virtual Training

Tackling Technical Issues in Virtual Training

One of IARE’s primary goals is to create opportunities for travel contact center leaders and staff to benchmark current strategies and brainstorm new ideas. Following the success of IARE’s last roundtable discussion on virtual training in October, it hosted another one on February 16, 2022, with Megan Becker from Hershey Entertainment & Resorts facilitating the open forum discussion. This time, IARE members discussed the challenges and recurring problems they face with virtual training, technology, and turnover rates.

Key Takeaways from the IARE WFH and Hybrid Leadership Strategy Webinar

Key Takeaways from the IARE WFH and Hybrid Leadership Strategy Webinar

Managing remote agent programs in a virtual or hybrid environment presents many challenges. This past December, several IARE members came together to discuss the greatest obstacles they have dealt with and the best leadership strategies they have found. During a QA session with Vicki Brackett, author and leading expert with more than 20 years of experience managing contact centers and creating virtual training programs, they identified the most successful methods they have employed. In this webinar, she offers several insights into managing remote agent programs, the fallacies to which many contact centers fall victim, and the most effective strategies to overcome them

"My favorite part of IARE membership is seeing how we all have grown personally and professionally over the years. Together, we have strategically elevated our association, industry, and our individual member companies through networking, benchmarking, and industry education."

Denise Pullen - Vice President, Training and Innovation

“The IARE organization means connecting with purpose. During every conference I not only gain more knowledge and inspiration to be the best version of myself, I gain lifelong connections.”

Marquitta Bradley, Inside Sales Manager at Kennedy Space Center Visitor Complex, Cocoa, FL

“IARE always has the best team building activities!”

Holly Zoba, Owner, Influencer Sales Training

Connect with us:

PO Box 13511
Scottsdale AZ 85267

ronda.trog@iare.com
480-463-4796

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