One of IARE’s primary goals is to create opportunities for travel contact center leaders and staff to benchmark current strategies and brainstorm new ideas. Following the success of IARE’s last roundtable discussion on virtual training in October, it hosted another one on February 16, 2022, with Megan Becker from Hershey Entertainment & Resorts facilitating the open forum discussion. This time, IARE members discussed the challenges and recurring problems they face with virtual training, technology, and turnover rates.
Managing remote agent programs in a virtual or hybrid environment presents many challenges. This past December, several IARE members came together to discuss the greatest obstacles they have dealt with and the best leadership strategies they have found. During a QA session with Vicki Brackett, author and leading expert with more than 20 years of experience managing contact centers and creating virtual training programs, they identified the most successful methods they have employed. In this webinar, she offers several insights into managing remote agent programs, the fallacies to which many contact centers fall victim, and the most effective strategies to overcome them
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Denise Pullen - Vice President, Training and Innovation
“The IARE organization means connecting with purpose. During every conference I not only gain more knowledge and inspiration to be the best version of myself, I gain lifelong connections.”
Marquitta Bradley, Inside Sales Manager at Kennedy Space Center Visitor Complex, Cocoa, FL
“IARE always has the best team building activities!”