by francis@yourbrandethos.com | Apr 25, 2022 | Article, Uncategorized, Webinars
One of IARE’s primary goals is to create opportunities for travel contact center leaders and staff to benchmark current strategies and brainstorm new ideas. Following the success of IARE’s last roundtable discussion on virtual training in October, it hosted...
Board Member
Katie Henshaw has been with Red Roof for six years. She started in Distribution as the Content Manager, and in 2021, she took on the role of Director of Contact Center and Vendor Management. In addition to Vendor Management, Katie oversees many areas of the Contact Center, including Guest Relations, Reservations, Workforce Management, Quality, and Training. Being new to her role, this is Katie’s first year with IARE. So far, her favorite part of IARE has been the connections she has made and the opportunity to expand her knowledge by learning from the experiences of others.
Outside of IARE and work, Katie enjoys traveling, live music, good food, and spending time with her family!
Board President
Accor
In addition to the IARE, Michelle is a cheer mom and has hosted 17 exchange students from all over the world.
Vice President
Outrigger Hotels
Anita has been a member of the IARE for three years, and a Board Member for one year. Her favorite part of IARE members is the opportunity to network and share best practice.
In addition to the IARE, Anita’s interests include Colorado Rockies baseball, live music and travel.
Telus International
Sarah joined IARE as a Board Member in 2021. Her favorite part of being a member of IARE is meeting all the great people who share her same passion for assisting the Travel & Hospitality industries in gaining significant strides to regain the growth and success expected as the world returns to a ‘better new normal’!
In addition to IARE, Sarah’s interests include traveling, spending time with her family especially new granddaughter Lucy Mae, and finally getting to see her Jersey Hero Bruce Springsteen for her 41st time once he tours again!
Marketing Strategist
Brand Ethos
My favorite part of IARE membership is seeing how we all have grown personally and professionally over the years. Together, we have strategically elevated our association, industry, and our individual member companies through networking, benchmarking, and industry education.
In addition to the IARE, Denise’s interests include travel, gardening, and artistic pursuits, with infrequent attempts at Karaoke.
Board Member
Radisson Hotels America
In addition to IARE, Michael’s interests include traveling with his family, board games, and fishkeeping.
Radison Hotels
Serena has been a member of the IARE for 7 years, and became a Board Member for this year. Her favorite part of IARE memberships is the collaboration on best practices she is able to have with other members.
In addition to the IARE, Serena’s interests include traveling, and entertaining friends and family.
Board Member
Hershey
Megan has been a member of the IARE for more than five years. This is her first year as a board member. Her favorite part of IARE membership is the ability to expand her bubble with new connections to find solutions to common problems or concerns within the industry.
In addition to the IARE, Megan’s interests include writing, watching Survivor, traveling, and musical theater. She loves playing board games and card games with her family, introducing her children to exciting destinations, and keeping her Wordle streak alive.
Marketing &
Website Project Manager
Brand Ethos
In addition to his Contact Center experience, Janaur served as the Marketing Manager for the American Red Cross, South Florida region and the Director of Marketing for the Association of Retail Environments (A.R.E.).
Telus International
Membership Director
Board Member
IGT Solutions
Hyatt Hotels & Resorts
Hilton
Phoebe has been with Hilton for 19 years, she’ll hit her milestone 20th anniversary in March of 2023. She currently serves as the Senior Manager, Loyalty & Rewards for Programs for Hilton Reservations & Customer Care. Her experience at Hilton has included Quality Assurance, Reservation Sales, Diamond Service, Recognition and Rewards through the gamification platform known as Centrical. She leads with her heart and has made some lifelong friends around the world through her connections with Hilton.
I’ve been involved with IARE for several years and truly gained a vast amount of knowledge from having the opportunity to work alongside others in the industry. Partnering with IARE and many others in this industry has allowed us to navigate new opportunities, benchmark with the absolute best leaders and grow successful teams with great change management ideas. Innovation and creativity are our jam when we link up, and that’s my kind of party!
Board Member
Accor
Stephanie has been with Accor since 2016 after graduating from Mount Allison University with a double major in Canadian Studies and History. She held various leadership roles during her academic studies, most notably spearheading the introduction of a Fall Study Break at the university.
Stephanie currently works as the Team Leader of Sales Support at the Global Reservation Centre in Moncton, NB Canada. She manages a tight-knit workgroup who play an essential role in supporting the needs of sales representatives and hotel partners. While her team wears many hats, their primary goal is ensuring a positive guest experience.
While Stephanie is new to the world of IARE, she is passionate about building peer relationships within the contact industry space. Her favorite part of IARE is the members and the opportunity to exchange ideas and knowledge; working collectivity to ensure the longevity of the industry.
In addition to the IARE, Stephanie is an avid reader with an annual goal of 100 books!