Partner Directory


TELUS International

TELUS International (NYSE: TIXT, TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at:

Contact: Kory Laszewski

WNS (Holdings) Limited

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. Our comprehensive suite of BPM solutions includes finance and accounting, procurement, customer experience and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

WNS is a leader in travel and hospitality and we collaborate with 50+ global clients, including airlines, travel management companies, hotels and car rental companies. We leverage 9000+ specialists, 20+ proprietary tools and our digital capabilities to unlock efficiencies across cargo, revenue accounting, booking, refunds and cancellations. Our integrated solutions and re-imagined operating models arrest revenue leakage, minimize costs, boost growth, unlock new opportunities and drive superior customer experience. Our extensive capabilities and solutions have earned us industry-wide recognition, including #1 ranking in HFS’ Top 10 for Travel, Hospitality and Logistics and ‘Leader’ positioning in NelsonHall’s NEAT for Customer Experience Services in Travel, Transport and Hospitality

Contact: Toby March

Brand Ethos

Brand Ethos is an outsourced Marketing and Communications team for Companies seeking to achieve amazing results for their brands. The team is a combination of both seasoned and young talent. Together, we deliver a fresh, innovative approach to building brand and communications strategies for companies of any size


Contact: Alicia Laszewski
Contact: Denise Pullen
Contact: Mike Ficara

IGT Solutions

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.



Scott Wright –
Kevin Shaughnessy –


SymTrain is an AI-powered training and coaching platform that leverages live call recordings to simulate real-world coaching scenarios that prepares front-line agents for interactions with customers. Based in Atlanta, the company is revolutionizing training, coaching, and assessment by utilizing advanced AI technology to drive performance. For more information, visit


Dan McCann –


ibex logo

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on LinkedIn.


Scott Mann –

Upstream Works Software

upstream works-logo

Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.


Jeff Palmer –

Precision Point

Precision Point

The P3 family of companies, operating as Precision Point Partners, leverages three decades as leading innovators and industry advisors who achieve ambitious customer experience results for business, traditional and work-at-home contact centers, executive management, and private equity funds.


Miguel A. Ramos –


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