Partner Directory

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics expertise to co-create innovative, digitally led transformational solutions with over 380 clients across various industries. Our comprehensive suite of BPM solutions includes finance and accounting, procurement, customer experience and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

WNS is a leader in travel and hospitality and we collaborate with 50+ global clients, including airlines, travel management companies, hotels and car rental companies. We leverage 9000+ specialists, 20+ proprietary tools and our digital capabilities to unlock efficiencies across cargo, revenue accounting, booking, refunds and cancellations. Our integrated solutions and re-imagined operating models arrest revenue leakage, minimize costs, boost growth, unlock new opportunities and drive superior customer experience. Our extensive capabilities and solutions have earned us industry-wide recognition, including #1 ranking in HFS’ Top 10 for Travel, Hospitality and Logistics and ‘Leader’ positioning in NelsonHall’s NEAT for Customer Experience Services in Travel, Transport and Hospitality

Contact: Toby March
Toby.March@wns.com

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com

Contact: Christian Erickson
cerickson@copc.com

Brand Ethos is an outsourced Marketing and Communications team for Companies seeking to achieve amazing results for their brands. The team is a combination of both seasoned and young talent. Together, we deliver a fresh, innovative approach to building brand and communications strategies for companies of any size

Contact: Alicia Laszewski Alicia@yourbrandethos.com
Contact: Denise Pullen Denise@yourbrandethos.com
Contact: Mike Ficara Mike@yourbrandethos.com

Impact SourcingCX assists US companies in selecting the right Business Process Outsourcing (BPO) global location and partner. Impact SourcingCX provides a network of vetted BPOs in strategic locations, and we introduce our clients who meet the company’s specific, requirements, experience, culture, and social impact strategies. Industries served: travel (hotel, airlines, transportation), technology, finance, cable and retail. 

Contact: Stuart Discount
Stuart.discount@impactsourcingcx.com

The Language Group enables travel and hospitality contact centers to connect with confidence to their multilingual guests in any language, 24 hours a day. We provide language interpretation by phone and video, and translate print and electronic customer communication in any format. The Language Group also offers fluency assessments to test and confirm the non-English language and customer service skills of bilingual agents.

“LIT” – The Language Group’s secure, online Language Intelligence Tool – provides real time insight to elevate contact center operations. From trend analysis and forecasting, to cost allocation and workforce management optimization, LIT reduces administrative burden and boosts efficiency, enabling your organization to build more meaningful and profitable global relationships. LIT and The Language Group – connect with confidence!

Contact: Eric Hope
erich@thelanguagegroup.com

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, Dallas, London, Melbourne, Brazil and Israel.

Contact: Derek Brosseau
derek.brosseau@centrical.com

Interactions LLC is a privately held[1] technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care.

Contact: 

Phil Gray pgray@interactions.net
Chris Guthery cguthery@interactions.com

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Contact:

Scott Wright – scott.wright@igtsolutions.com
Kevin Shaughnessy – kevin.s@igtsolutions.com

Symtrain is an AI-based training platform that leverages live call recordings to simulate real-world coaching scenarios that prepare front-line agents for interactions with customers. As an immersive CX training experience, Symtrain helps teams learn more, faster. Based in Atlanta, the company is revolutionizing training, coaching, and assessment by utilizing advanced AI technology to drive performance. For more information, visit www.symtrain.com.

Contact:

Dan McCann – dan.mccann@symtrain.com